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My card was charged twice.

If you experience technical difficulties while ordering (i.e. billing information mismatch, insufficient fund, declined status), you may see one or multiple "processing" or "pending" charge on your card statement depending on how many times you attempted to order.

If the transaction was not approved in our system, the charge will drop off within a few days, depending on how your bank processes refunds. We do suggest that you reach out to your bank if you have any further questions.

If you believe the charge went through and you have not received a confirmation email, please reach out to our Customer Advocate team with your order #, date of purchase, last 4 digits of your card, first and last name, as well as a screenshot of the charge on your bank statement.

 

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