My package is lost (No delivery status/No tracking updates)

We are so sorry to hear you have not received your order!

Please understand that we must allow a minimum of 7 Business Days after the delivery date before your package is considered lost. The count begins when your tracking has been stalled or shown no movement within 7 business days at a specific check point.

Keep in mind that our shipping partners DHL, UPS, and USPS occasionally experience delays. Sometimes these delays are noted on their tracking sites, but it is not guaranteed. We ask for your understanding in these cases as we may need to extend the waiting period.

Compensation:

With Miss A Package Protection

• Gift Certificate Code
  For the full cost of your order, including shipping costs.
  Applicable towards subtotal and shippings fees.

OR

• Reship
  Your items will be reshipped to your location via our Expedited Shipping Service.
  If any items are out of stock, we will proceed with reshipping your order and compensation you for the items we are unable to ship via discount code.

No Miss A Package Protection

• Gift Certificate Code
  For the full cost of your order, including shipping costs.
  Applicable towards subtotal and shippings fees.

If you still have not received your package after 7 business days have passed, please reach out to us at cs@shopmissa.com to report your lost package! 

IMPORTANT: You may be required to sign an affidavit for our Package Insurer stating that you have not received your package some time after we have compensated you. As a courtesy, we provide compensation first and request the affidavit afterwards.