Eligibility Window: Missing Items Claims Policy
- To qualify for a credit or refund for any missing items, please contact customer service (firstname.lastname@example.org) within fifteen (7) business days of delivery.
How to open a claim:
Email us at email@example.com and provide the following information:
- A clear photo of your invoice/packing slip. Claims made without proper documentation will not be accepted and will not be eligible for credit or refund.
- A detailed list of the product names you are missing
**No refunds will be provided.**
With Miss A Package Protection
- Gift Certificate Code
Cost of the damaged item(s) + an additional $2.00 bonus for the inconvenience we have caused. Applicable towards subtotal and shippings fees.
ReshipIf your damaged items are still in stock, we can reship them to you via our Standard Shipping service. If they are out of stock, we can only provide a Gift Certificate Code.
No Miss A Package Protection
- Discount Code
For cost of the damaged item(s) + an additional $1 as a courtesy. Discount Code cannot be applied to shipping costs.
Items Not Eligible for Refund or Store Credit:
- Claims on items made after 7 days of delivery.
- Shipping charges.