Missing Items

Eligibility Window: Missing Items Claims Policy

• To qualify for a credit or refund for any missing items, please contact customer service (cs@shopmissa.com) within fifteen (15) business days of delivery.

How to open a claim:

Email us at cs@shopmissa.com and provide the following information:

• A clear photo of your invoice/packing slip. Claims made without proper documentation will not be accepted and will not be eligible for credit or refund.
• A detailed list of the product names you are missing.
• You will then be given two options.
  • Store Credit - Receive a Miss A store credit for the exact cost of your Missing item(s). This will include an additional $1.00 as a BONUS credit you can use toward your next order.
  • Refund - Receive a refund for the exact cost of the missing items. 

Items Not Eligible for Refund or Store Credit:

• Claims on items made after 15 days of delivery.
• Shipping charges.