Missing Items

Eligibility Window: Missing Items Claims Policy

• To qualify for a credit or refund for any missing items, please contact customer service (cs@shopmissa.com) within (7) business days of delivery.

How to open a claim:

Email us at cs@shopmissa.com and provide the following information:

• A clear photo of your invoice/packing slip. Claims made without proper documentation will not be accepted and will not be eligible for credit or refund.
• A detailed list of the product names you are missing

Compensation:

**No refunds will be provided.**

With Miss A Package Protection

• Gift Certificate Code
  Cost of the missing item(s) + an additional $2.00 bonus for the inconvenience we have caused. Applicable towards subtotal and shippings fees.
  
  OR
  
  

• Reship
  

  If your missing items are still in stock, we can reship them to you via our Standard Shipping service. If they are out of stock, we can only provide a Gift Certificate Code.

No Miss A Package Protection

• Discount Code
  For cost of the missing item(s) + an additional $1 as a courtesy. Discount Code cannot be applied to shipping costs.

Items Not Eligible for Refund or Store Credit:

• Claims on items made after 7 days of delivery.
• Shipping charges.