Wrong Items

Eligibility Window:

• To qualify for a Miss A credit for any wrong items, please contact customer service (cs@shopmissa.com) within fifteen (15) business days of delivery and provide further information about the wrong items you received. No refunds will be provided.

How to open a claim:

Email us at cs@shopmissa.com and provide the following information:

• A clear photo of each wrong item(s) laid out on a flat surface.
• A list of the items you DID NOT receive. Claims without accompanying documentation will not be accepted.
• A clear photo of your invoice/packing slip. 
• If proper documentation is provided then you will be provided with a Miss A credit to use at the time of your next order.

Compensation:

With Miss A Package Protection

• Gift Certificate Code
  Cost of the wrong item(s) + an additional $1.00 bonus for the inconvenience we have caused. Applicable towards subtotal and shippings fees.
  
  OR
  
  
• Reship
  If your wrong items are still in stock, we can reship them to you via our Standard Shipping service. If they are out of stock, we can only provide a Gift Certificate Code.

No Miss A Package Protection

• • Discount Code
    Cost of the damaged item(s) + an additional $1.00 bonus for the inconvenience we have caused. Discount Code cannot be applied to shipping costs.

Items Not Eligible for Store Credit:

• Claims on items made after 15 days of delivery date.
• Items mistakenly purchased by customer.