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Wrong Items

Eligibility Window: Wrong Items Claim Policy

  • To qualify for a Miss A credit for any wrong items, please contact customer service (cs@shopmissa.com) within three (3) business days of delivery and provide further information about the wrong items you received. No refunds will be provided, store credit only.

How to open a claim:

Email us at cs@shopmissa.com and provide the following information:

  • A clear photo of each wrong item(s) laid out on a flat surface.
  • A list of the items you DID NOT receive. Claims without accompanying documentation will not be accepted.
  • A clear photo of your invoice/packing slip. 
  • If proper documentation is provided then you will be provided with a Miss A credit to use at the time of your next order.
    • STORE CREDIT- Amount determined by the exact cost of the items. 
      *Store credit cannot be applied to shipping costs.

Items Not Eligible for Store Credit:

  • Claims on items made after 3 days of delivery date.
  • Items mistakenly purchased by customer.
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