Wrong Items

Eligibility Window:

• To qualify for a Miss A credit for any wrong items, please contact customer service (cs@shopmissa.com) within fifteen (15) business days of delivery and provide further information about the wrong items you received. No refunds will be provided, store credit only.

How to open a claim:

Email us at cs@shopmissa.com and provide the following information:

• A clear photo of each wrong item(s) laid out on a flat surface.
• A list of the items you DID NOT receive. Claims without accompanying documentation will not be accepted.
• A clear photo of your invoice/packing slip. 
• If proper documentation is provided then you will be provided with a Miss A credit to use at the time of your next order.

Compensation: 

• • STORE CREDIT 
    Amount determined by the exact cost of the items + additional $1.00 for the inconvenience.
    Store credit cannot be applied to shipping costs.
    

Items Not Eligible for Store Credit:

• Claims on items made after 15 days of delivery date.
• Items mistakenly purchased by customer.