Damaged Items

Eligibility Window: 

• To qualify for a Miss A credit for any damaged items, please contact customer service (cs@shopmissa.com) within (7) business days of delivery and provide the nature of the defect. 

How to open a claim:
Email us at cs@shopmissa.com and provide the following information:

• A clear photo of the damaged products laid out on a flat surface.
• Clearly describe the damage that has occurred to each item and the name of the product. Claims without accompanying documentation will not be accepted.
• A clear photo of the invoice/packing slip.
• If proper documentation is provided then you will be provided with a Miss A credit to use at the time of your next order.

Compensation:

**No refunds will be provided.**

With Miss A Package Protection

• Gift Certificate Code
  Cost of the damaged item(s) + an additional $2.00 bonus for the inconvenience we have caused. Applicable towards subtotal and shippings fees.
  
  OR
  
  
• Reship
  If your damaged items are still in stock, we can reship them to you via our Standard Shipping service. If they are out of stock, we can only provide a Gift Certificate Code.

**RESHIPMENT Only available for DOMESTIC U.S ORDERS**

No Miss A Package Protection

• • Discount Code
    For cost of the damaged item(s). Discount Code cannot be applied to shipping costs. 

Items Not Eligible for compensation:

• Socks, panties, hats, scarves, earrings, and any cosmetic or skin care product that does not come sealed in plastic.
• Free gifts or promotional items with retail value.
• Items that have been worn or used.
• Items received more than 7 days past the delivery date.
• Damages to product packaging. Miss A is only responsible for direct damage to the product and not the product's packaging.