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Damaged Items

Eligibility Window: Damaged Items Claim Policy

  • To qualify for a Miss A credit for any damaged items, please contact customer service (cs@shopmissa.com) within three (3) business days of delivery and provide the nature of the defect. No refunds will be provided.

How to open a claim:
Email us at cs@shopmissa.com and provide the following information:

  • A clear photo of the damaged products laid out on a flat surface.
  • Clearly describe the damage that has occurred to each item and the name of the product. Claims without accompanying documentation will not be accepted.
  • A clear photo of the invoice/packing slip.
  • If proper documentation is provided then you will be provided with a Miss A credit to use at the time of your next order.

    • STORE CREDIT- The exact cost of the damaged items.
      *Store credit cannot be applied to shipping costs.

Items Not Eligible for Store Credit:

  • Items marked as final sale such as panties.
  • Free gifts or promotional items with retail value.
  • Claims on items that have been worn.
  • Claims on items made after 3 days of delivery date.
  • Claims on product packaging. Miss A is only responsible for direct damage to the product and not the product's packaging. 
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